FAQ

1.Can I get exchanges or refunds
  We wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a refund and exchanges.

2.I have never order the shoes online before,how can I do now?
You need log in first,and then choose the right shoes you like it.It's very easy to do it.

3.How long will it take to process my return?

We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.

4.How do I track my order?
  Most orders can be tracked by going to EMS.com.Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be trackable online in 36 hours later.Please contact us via email if you need further tracking assistance.

5.What is your return policy?
Please view our shipping&return.

6.How much does shipping cost?
  There is the free shipping on our website.You can view our shipping&return for details.

7.What do I do if my shoes don't fit me?
  You can exchange the shoes.See our shipping&return for details.

8.Is my credit card information secure on your web site?
   Yes,it's safe.You are be safe to submit your credit card information over the Internet.We will never give our your personal information to any third party.

9.Do you ship to Canada?
  Yes,we are currently exploring the possibility of shipping to Canada.

10.Why are there shoes on the site that are not in stock?
   We are sorry that the shoes you ordered are sold out or delayed.

11.What happens if I’m out when you deliver?
   If you’re not at home, your parcel can be left in a secure place.